Return Policy

Our Commitment to Your Satisfaction

At Zakthrexwywhron, we are committed to providing exceptional interior decorating services that meet and exceed your expectations. We understand that choosing an interior styling service is a significant decision, and we want you to feel confident in your choice. This Return Policy outlines our procedures for cancellations, refunds, and our satisfaction guarantee for all services provided by our team.

As a service-based business offering interior decorating consultations and property styling services, the nature of our work is inherently different from physical product returns. However, we have established clear guidelines to ensure fairness and transparency in all transactions with our valued clients. Please read this policy carefully to understand your rights and our obligations.

Service Cancellation Policy

Cancellation Before Service Commencement

If you need to cancel your booking before any work has commenced, we offer a full refund of any deposit or advance payment made, provided that you notify us at least 7 working days before the scheduled service date. This allows us sufficient time to reallocate resources and offer the appointment slot to other clients.

For cancellations made between 3 and 7 working days before the scheduled service date, we will retain 25% of the deposit as an administrative fee to cover the costs of reservation and preparation work already undertaken. The remaining 75% will be refunded to you within 14 working days.

For cancellations made less than 3 working days before the scheduled service date, we will retain 50% of the deposit. This reflects the difficulty we face in reassigning the appointment and the preparatory work our team has already completed. Where possible, we will offer to reschedule your appointment to a future date at no additional charge as an alternative to cancellation.

No-Show Policy

If you fail to be present at the agreed location at the scheduled time without giving us advance notice, and our consultant is unable to gain access to perform the service, this will be treated as a late cancellation. In such cases, 50% of the total service fee will be charged, and a new appointment will need to be booked and paid for separately.

Rescheduling Your Appointment

We understand that circumstances can change, and we are happy to accommodate rescheduling requests where possible. If you need to change the date or time of your appointment, please contact us as soon as possible. Rescheduling requests made at least 48 hours before the original appointment time can usually be accommodated without any additional charge, subject to availability of alternative slots.

Multiple rescheduling requests for the same booking may be subject to an administrative fee. We reserve the right to treat repeated rescheduling requests as cancellations if they unreasonably disrupt our scheduling and operations.

Refunds for Completed Services

Consultation Services

Our consultation services, including room refresh consultations and colour consultations, involve the provision of professional advice and recommendations. As these services are fully delivered at the time of the consultation, refunds are not available for completed consultation services. However, if you are dissatisfied with the advice received, we encourage you to discuss your concerns with us. We may offer a follow-up consultation at a reduced rate to address any outstanding issues.

Property Styling Services

For property styling services, our satisfaction guarantee means we will work with you to address any concerns about the styling outcome. If you are not satisfied with the initial styling, please notify us within 48 hours of completion, and we will arrange for a stylist to visit and make adjustments at no additional cost. This adjustment service is limited to one visit and covers rearrangement of existing styled items only.

Full refunds for completed property styling services are not typically available, as the service involves significant labour, logistics, and the use of styling inventory that cannot be "returned" in the traditional sense. However, in exceptional circumstances where we have clearly failed to deliver the agreed service, partial refunds may be considered on a case-by-case basis.

Our Satisfaction Guarantee

Your satisfaction is paramount to us. We operate under a satisfaction guarantee that commits us to working with you until you are happy with the results, within reasonable bounds. If at any stage during the service delivery you have concerns about the direction of the project, please raise these immediately with your consultant. Early communication allows us to make adjustments more easily and ensures the final result meets your expectations.

Our satisfaction guarantee covers:

• Minor adjustments to furniture placement and accessory positioning
• Alternative recommendations if initial suggestions do not suit your preference
• Additional clarification and explanation of our design rationale
• One follow-up call or email consultation within 7 days of service completion

Our satisfaction guarantee does not cover:

• Changes to your brief or requirements after the service has been completed
• Dissatisfaction resulting from your changes to the styled space after our work is complete
• Matters outside our control, such as third-party products or services you have separately engaged
• Outcomes affected by information you withheld or provided inaccurately

How to Request a Cancellation or Refund

To request a cancellation or discuss a refund, please contact us using the details below. Include your booking reference (if applicable), the date of your scheduled or completed service, and a brief explanation of your request. We aim to respond to all cancellation and refund requests within 2 working days.

All refunds will be processed using the same payment method used for the original transaction. Please allow up to 14 working days for refunds to be processed and reflected in your account, depending on your bank or card provider.

Exceptions and Special Circumstances

We recognise that unforeseen circumstances can arise that are outside your control. In cases of genuine emergency, such as serious illness, bereavement, or other exceptional circumstances, we will consider cancellation and refund requests sympathetically, even if they fall outside the standard terms of this policy. Such requests will be handled on a case-by-case basis, and we may request supporting documentation.

Similarly, if we need to cancel or reschedule your appointment due to circumstances on our end (such as consultant illness or unforeseen events), we will offer you the choice of a full refund or a rescheduled appointment at a time convenient to you, along with any applicable goodwill gesture.

Complaints Procedure

If you are dissatisfied with any aspect of our service and wish to make a formal complaint, please write to us at the address below outlining your concerns. We take all complaints seriously and will acknowledge receipt within 3 working days. A full response will be provided within 14 working days of receipt. If you remain dissatisfied after our internal review, we can provide information about alternative dispute resolution options.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. The policy applicable to your booking will be the policy in effect at the time of your booking, unless the updated policy is more favourable to you, in which case you may choose to have the updated policy apply.

Contact Us

For any questions or requests related to cancellations, refunds, or this Return Policy, please contact us:

Zakthrexwywhron
Unit 3, 36 Wandle Rd, London SW17 7DN, United Kingdom
Phone: +44 20 8682 9000
Email: help@zakthrexwywhron.world